Privacy Policy
Last updated: Nov, 2025
1. Introduction
Sanwariya Paras Multi-Speciality Hospital (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of the personal information of patients, visitors, and users of our website (the “Website”). This Privacy Policy explains how we collect, use, disclose, transfer, and store your personal information through your interaction with our Website and our services.
2. Scope
This Policy applies to information collected via our Website, patient registration forms, appointment bookings, online forms, and other digital interactions. It does not cover offline interactions entirely, which are subject to our internal a practices and applicable healthcare/privacy regulations.
3. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, telephone number, email ID, date of birth, gender, postal code, emergency contact details.
- Health & Medical Information: Medical history, current diagnosis, treatment records, investigation reports, prescriptions, other health-related data.
- Technical & Usage Information: IP address, browser type, device identifiers, date/time of access, pages visited, cookie usage, referral URL.
- Financial or Payment Data: If you make online payments or provide insurance details, we may collect relevant billing information.
- Other Information: Any other information you provide to us (for example via forms, surveys, feedback, or communications).
4. How We Use Your Information
We use your information for purposes including but not limited to:
- Provision of healthcare services, diagnostics, treatment and follow-up.
- Appointment scheduling, patient registration, billing, and insurance claims.
- Communicating with you regarding your consultation, test results, reminders, service updates.
- Improving our Website, services, infrastructure, and user experience.
- Compliance with legal, regulatory or medical record retention requirements.
- Prevention of fraud or misuse of our services.
- Analytics, research (in anonymised/aggregated form) and internal reporting.
5. Disclosure and Sharing of Information
We may disclose your information to:
- Healthcare professionals and other staff involved in your care.
- Third-party service providers (e.g., payment processors, diagnostic labs, IT service providers) under confidentiality agreements.
- Insurance companies or government schemes (e.g., Ayushman Bharat / RGHS) where required.
- Legal or regulatory authorities when required by law or to protect rights, safety, or property.
- Other parties with your explicit consent.
We will not sell your personal or medical data to marketers or third parties for commercial purposes without your explicit consent.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, personalise content, and analyse site usage. You can manage or block cookies via your browser settings; however, this may limit certain Website functionalities.
7. Data Security
We implement industry-standard technical, administrative and physical safeguards to protect your personal and medical information from unauthorised access, alteration, disclosure or destruction. Examples include encryption, secure networks, restricted access, authentication controls and regular audits.
However, no internet or electronic transmission is fully secure; we cannot guarantee absolute security.
8. Data Retention
Your personal and medical information will be retained only for as long as necessary to fulfil the purposes described herein and/or to comply with legal or regulatory requirements. Once no longer required, information will be securely deleted or anonymised.
9. Your Rights
Depending on applicable law and the context of processing, you may have certain rights, such as:
- Accessing the personal data we hold about you.
- Correcting or updating your information.
- Requesting deletion or restriction of processing, where applicable.
- Withdrawing consent where processing is based on consent.
If you wish to exercise any of these rights or have any queries about your information, please contact us (see Section 11).
10. Children and Vulnerable Persons
Our Website and services are primarily designed for adults. We do not knowingly collect personal data from children or persons unable to consent. If you believe we have collected such data, please contact us to request deletion.
11. Contact / Grievance Officer
For any questions, concerns or complaints regarding this Privacy Policy or our data practices, please contact:
Grievance Officer: Dr. Anurag Jain
Email: sanwariyaparashospital@gmail.com
Phone: 88548-10500
Address: Opp. PG College, Udaipur Road, Pratap Nagar, Chittorgarh – 312001, Rajasthan, India
We will endeavour to respond to your request or complaint within one month of receipt.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the date of the latest version. Continued use of the Website after such changes means you accept the updated policy.
13. Governing Law and Jurisdiction
This Privacy Policy and any dispute arising out of or in connection with it shall be governed by the laws of India. The courts of competent jurisdiction at Chittorgarh, Rajasthan shall have exclusive jurisdiction.